Shipping & Returns Policy

What's your return policy?

  • Please understand that returns must be made within 15 days of the delivery date. 

What's your exchange policy?

  • Please understand that exchanges must be made within 15 days of the delivery date. To exchange your purchase, contact us at support@llorenspharm.com and we will send you an exchange slip. Please note we do not cover any shipping costs associated with exchanges. Once your package is received, we will process your request in 5-7 business days.

Will I be charged for a return?

  • There are no charges for returns but please note we do not cover any shipping costs associated with returns or exchanges. Exchanged items must be returned. For more information on exchanges please see our exchange policy.

Will I be charged for an exchange?

  • There are no charges for exchanges but please note we do not cover any shipping costs associated with exchanges. Exchanged items must be returned. For more information on exchanges please see our exchange policy. 

Can I get a refund?

  • Please reach out to us at support@llorenspharm.com within 15 days of delivery and our team will be happy to assist you. 

Can I cancel my order?

  • Standard orders are cancellable within two hours of order placement. All other orders are cancellable within one hour of order placement. Please understand we process orders ASAP so that they deliver quickly. 

When will my order arrive?

  • At Aminorip, we take pride in being able to offer all of our customers free standard shipping. On average, orders only take a few days to deliver and typically arrive faster than our guaranteed times. 
  • Guaranteed shipping and handling times: Free Standard Shipping: 5-7 business days

Where can I check my shipping status?

  • Once your order ships you will receive an automated email from us with tracking information.

Will I receive shipping notifications?

  • Once your order leaves our warehouse you will automatically receive an email with tracking information.

Do you ship internationally?

  • Currently, our products are only available within the U.S.A. and Puerto Rico. We apologize for any inconvenience. We hope to add international locations in the near future.

Can you ship to PO Boxes?

  • Yes, we are able to ship anywhere in the U.S., including PO Boxes. 

How can I return an Amazon purchase?

  • If you would like to return your purchase from Amazon you can easily do so through Amazon within 30 days of purchase.
  • Head over to Account -> Your Orders -> View Order Details -> Request Item Refund